Our Contact Information

118 Route 104 

Ontario, NY 14519

*From Webster, follow NORTH AVE/ NY-250 and merge onto NY-104 E. End at 118 State Route 104 Ontario, NY 14519.

*Coming from Ontario, simply follow 104 W until you arrive at 118 State Route 104 Ontario, NY 14519

Telephone Number:
(585) - 265 - 0030
Fax Number:

(585) - 625 - 3533

Our hospital is currently in the process of working completely paperless! Because of this, we will frequently be using e-mail to distribute information and to keep in contact with our clients. If we do not already have your e-mail address, feel free to send us an update!

You may stop by or contact us via telephone or e-mail during our office hours to schedule appointments, pick up food, medication, etc. You may also choose to contact us via e-mail during off hours and we will respond on our next business day.

*If we are unable to be reached due to off hours or any other circumstance and you have an emergency, you can contact Animal Emergency Services.

Animal Emergency Services:
825 White Spruce Blvd
Rochester, NY 14623
(585) - 424 - 1277

*To get to the Animal Emergency Service from County Line Animal Hospital, start out going EAST on NY-104 E toward DEAN PKWY. Make a U-TURN at DEAN PKWY onto NY-104 W. Merge onto NY-590 S via the exit on the LEFT toward DOWNTOWN ROCHESTER. Merge onto I-490 W via EXIT 5 on the LEFT toward DOWNTOWN ROCHESTER. Take the GOODMAN ST exit, EXIT 17, toward INNER LOOP. Turn LEFT onto S GOODMAN ST/ GOODMAN ST S.Turn LEFT onto S CLINTON AVE/ CLINTON AVE S. Continue to follow S CLINTON AVE. Turn RIGHT onto WESTFALL RD/ CR-239. Continue to follow WESTFALL RD. Turn LEFT onto E HENRIETTA RD/ NY-15A S. Turn RIGHT onto WHITE SPRUCE BLVD. End at 825 White Spruce Blvd.

Animal Poison Control Center

Many pet owners know that some animals will eat just about anything. With the Petoxins App, developed by the American Society for the Prevention of Cruelty to Animals, a searchable database of plants harmful to dogs, cats and horses is only a tap away. you can find this app in you itunes shop ($2.99). Petoxins also includes a list of potential symptoms and information to help if poisonous plants are ingested. Phone number for Animal poison Control Center is 1-888-426-4435.

Crating / Leashing Your Pet 
To ensure the safety of your pet, yourself, and our other patients and their owners, cats must be crated, and dogs must be either crated or kept on a leash at County Line Animal Hospital during their time in the waiting room, parking lot and other common areas. Please double check that your carriers are not broken anywhere. Even one broken latch can result in an escaped pet. And please do not use cardboard pet carriers. These have shown to be unsafe for containing your pet. 

Payment is due at the time of service. We accept checks, cash, Visa, Mastercard and Discover. We do not offer any other form of payment plans. 

Animal Care 
To ensure your pet’s well-being, medication requests will be filled only if your pet is up to date on vaccinations and other wellness screening. Vaccinations are also mandatory for our grooming and boarding services.

Pre-anesthetic bloodwork

Is required to assess your pet’s health prior to surgical procedures, and also provides a useful baseline for future reference.