COVID-19 Curbside Protocol

COVID-19 Curbside Protocol
February 5, 2021

We're taking a number of precautionary measures to continue providing quality care to our patients while ensuring everyone's safety in the midst of the COVID-19 outbreak.

For the time being, only employees will be allowed inside the hospital. We will meet clients in the parking lot to pick up pets and will bring  food and medications to the door for you to pick up.

During this time, services may be limited and we may need to make changes to existing appointments. If your appointment is going to be affected, we'll contact you regarding the changes.

Our new, curbside program works as follows:

  1. Download our examination admission questionnaire prior to your appointment. Fill out and e-mail it to us at prior to your appointment
  2. Text 585-507-4519 to let us know that you are here. If you have not heard back from us within 5 minutes, call us at (585) 265-0030. Our Client Care Specialist will speak to you to obtain additional history over the phone. We will then ask you to meet us at the door with your pet. Staff members are not allowed to reach into your vehicle to get pets out. Make sure cats are transported in sturdy carriers and dogs are properly restrained via leash and ready to be greeted by our staff.
  3. Participate in your pet’s appointment. We’ll be in contact with you during your pet’s appointment. Just as you would during a traditional visit, you can speak with a doctor or technician to ask questions and voice your concerns. Make sure your give us your cell phone number to reach out at in our parking lot.
  4. We'll perform any necessary treatments and prepare your invoice and all take home medications for your pet. We’ll return your pet and complete the payment process. After your pet’s appointment is finished, we’ll bring them back to you and complete the payment process. At the moment, we’re accepting cash, check, debit, and credit.

If you’re feeling under the weather or have traveled out of state, please reschedule your appointment. Keeping everyone safe is our top priority. You won’t be penalized for rescheduling, and we will do our best to work you back in as quickly as time allows.

Follow us on Facebook to keep up with our latest COVID-19 updates and if you have any questions at all, don't hesitate to call us.

Thank you!